Shipping policy
FAQ - SHIPPING
1. How do I place an order?
Here are the shipping options we provide at additional costs.
2-day shipping
Same-day delivery
Overnight shipping
Expedited shipping
International shipping
Freight shipping
2. When will I receive my order?
Our normal Ship time is within 1-3 business days. The package will be shipped by USPS, fedex, dhl or our factory shipping service.
Please note that our standard delivery times are estimates and may vary due to external factors.
3. Do you offer fast shipping?
Yes, we do offer fast shipping at an additional cost.
4. What do I do if I never received my orders?
This can be concerning, but before contacting Customer Care, please check the following:
Check with family members, neighbors, co-workers, a building manager, apartment office, or others who may have accepted your order on your behalf.
The carrier may have placed your order somewhere near your door, out of plain view. Look for your order in places such as the back door, garage, or behind bushes. Check your tracking information to see if a location was noted.
5. What do I do if I never received my orders?
Determine which products to package and the total size and weight.
Confirm the shipping destination.
Determine which shipping carrier is being used and calculate the shipping cost.
Send the package out via the appropriate carrier.
6. Is it possible to change the delivery address after ordering
You can change your shipping address after you place an order as long as the item has not shipped. Typically, you can only do this the same day an order was placed because items are shipped as fast as possible. If an item has already been processed for shipping, you will not be able to change the address.
FAQ - ORDERS
1. How do I place an order?
Add to Cart. To add an item to your cart, select on the product page.
Review Shopping Cart.
Proceed to Checkout.
Account Login.
Enter a Billing Address.
Enter a Shipping Address.
Payment Information.
Select Delivery & Gift Options.
Submit the order.
Check your order status
2. What is the status of my order?
For each of your orders you’ll see:
Order number.
Order status. Possible statuses include:
PENDING: Your order is in our system but we haven’t started working on it yet. You can still cancel the order.
PROCESSING: We are getting your order ready to be shipped. You can no longer cancel the order.
SHIPPED: Order has been shipped and is being handled by the shipping provider.
RETURNED: Order has been returned and refund has been processed by the store. Depending on your bank it may take several days for your refund to appear on your statement.
CANCELED: Order has been cancelled.
Delivery date range.
Items in your order.
1. How do I place an order?
Here are the shipping options we provide at additional costs.
2-day shipping
Same-day delivery
Overnight shipping
Expedited shipping
International shipping
Freight shipping
2. When will I receive my order?
Our normal Ship time is within 1-3 business days. The package will be shipped by USPS, fedex, dhl or our factory shipping service.
Please note that our standard delivery times are estimates and may vary due to external factors.
3. Do you offer fast shipping?
Yes, we do offer fast shipping at an additional cost.
4. What do I do if I never received my orders?
This can be concerning, but before contacting Customer Care, please check the following:
Check with family members, neighbors, co-workers, a building manager, apartment office, or others who may have accepted your order on your behalf.
The carrier may have placed your order somewhere near your door, out of plain view. Look for your order in places such as the back door, garage, or behind bushes. Check your tracking information to see if a location was noted.
5. What do I do if I never received my orders?
Determine which products to package and the total size and weight.
Confirm the shipping destination.
Determine which shipping carrier is being used and calculate the shipping cost.
Send the package out via the appropriate carrier.
6. Is it possible to change the delivery address after ordering
You can change your shipping address after you place an order as long as the item has not shipped. Typically, you can only do this the same day an order was placed because items are shipped as fast as possible. If an item has already been processed for shipping, you will not be able to change the address.
FAQ - ORDERS
1. How do I place an order?
Add to Cart. To add an item to your cart, select on the product page.
Review Shopping Cart.
Proceed to Checkout.
Account Login.
Enter a Billing Address.
Enter a Shipping Address.
Payment Information.
Select Delivery & Gift Options.
Submit the order.
Check your order status
2. What is the status of my order?
For each of your orders you’ll see:
Order number.
Order status. Possible statuses include:
PENDING: Your order is in our system but we haven’t started working on it yet. You can still cancel the order.
PROCESSING: We are getting your order ready to be shipped. You can no longer cancel the order.
SHIPPED: Order has been shipped and is being handled by the shipping provider.
RETURNED: Order has been returned and refund has been processed by the store. Depending on your bank it may take several days for your refund to appear on your statement.
CANCELED: Order has been cancelled.
Delivery date range.
Items in your order.